FAQs

YOUR ORDER

  • Do I need to have an account to place an order?
  • I forgot my password. What should I do?
  • How do I edit or cancel my order?
  • I placed an order but haven't received an order confirmation yet. When will I get it?
  • What's the status of my order?
  • ... ...

 

SHIPPING

  • Where are your items shipped from?
  • What destinations or regions do you ship to?
  • What are your shipping costs?
  • My order is eligible for free shipping, but I'm still being charged for shipping. What should I do?
  • ... ...

 

PAYMENT

  • Are there exchange rates?
  • How can I pay for my order?
  • Will I be charged any additional fees?
  • My card was charged, bu I don't think my order went through. What should I do? 
  • ... ...

 

RETURNS & REFUNDS

  • How do I return an item?
  • Do you pay for return shipping costs?
  • How do I know if you received my return?
  • When will I get my refund?
  • ... ...