YOUR ORDER

 

DO I NEED TO HAVE AN ACCOUNT TO PLACE AN ORDER?

You’re welcome to checkout as a guest, but there are some perks if you have an account with us. You’ll have a quicker checkout process (a must when we release those items that sell out in minutes), an easy way to view your order status and order history, and you’ll receive weekly updates on our newest releases and special promotions.

 

I FORGOT MY PASSWORD. WHAT SHOULD I DO?

All you need to do is click “Lost Password?” on the login page and you’ll be redirected to a page where you can create a new password.

 

HOW DO I EDIT OR CANCEL MY ORDER?

To edit your order, please contact us as soon as possible. To keep things running smoothly, make sure to include your order number and the change(s) you want to make. We'll confirm once your order has been updated. We unfortunately will not be able to make any changes to your order if it has already been packed or shipped. You can check the status of your order first.

To cancel your order, please log in to your account, click 'Your Orders,' select the order you want to cancel, and click 'Cancel Order.' Once your order has been cancelled, it will be refunded to your original payment method within 3-5 business days and may take additional time depending on when your bank processes the refund. If you do not have an account, please contact us as soon as possible. Please keep in mind that orders that have already been packed or shipped cannot be cancelled. Once cancelled, we will not be able to retrieve or replace your order.

 

I PLACED AN ORDER BUT HAVEN'T RECEIVED AN ORDER CONFIRMATION YET. WHEN WILL I GET IT?

There's a chance you might not have received your order confirmation if you entered your email address incorrectly. It also might be in your junk mail. If not, let us know and we'll send you another order confirmation.

 

WHAT’S THE STATUS OF MY ORDER?

Feel free to check your order status in your account.

 

I JUST RECEIVED MY ORDER AND SOME ITEMS ARE MISSING. WHAT SHOULD I DO?

Sometimes we send orders in separate shipments. Check your order status first to see if your items were shipped separately. If something is still missing, let us know as soon as possible.

 

I JUST RECEIVED MY ORDER AND SOME ITEMS ARE INCORRECT/DEFECTIVE. WHAT SHOULD I DO?

Please contact us if you received anything incorrect or defective as soon as possible (or within 7 days from the date you received your order). Make sure to provide your order number, photos of the item(s) and any other related information. We’ll try our best to have everything resolved as soon as possible.

 

CAN I COMBINE MY ORDERS?

If your orders haven't been shipped yet, please contact us as soon as possible. Keep in mind that we unfortunately cannot combine orders during promotional periods due to the large number of orders received.